Unhandled object exception: The file appears to be corrupted

Symptoms

When attempting to send or print a Word Template report through Collections Management, you encounter the following error:

“Unhandled object exception: The file appears to be corrupted”

Reason(s)

This issue occurs if the current Word Template in use was saved without selecting the following option:

“Maintain compatibility with previous versions of Word”

Resolution

This option must be selected when using Collections Management, and this cannot be selected once the file has been saved. To resolve:

1. Create a new Word Document by adding a new template within the Template Maintenance window (Reports – Template Maintenance).
   1. Click New.
   2. Select the Blank Document radio button.
   3. Enter a name in the New Template Name field.
   4. Click Create.
2. Select the new Word Template and click on ‘Modify’
3. Copy the modifications already present within the current Word Template.
4. Click Save as… once complete
5. Select Browse
6. Ensure that the ‘Maintain compatibility with previous versions of Word’ option is selected
7. Assign the new Word Document to your default template